ILTA's quarterly magazine contains substantive articles authored by members and vendors. The opinions expressed in the articles are solely those of the contributors and are not necessarily those of ILTA or its members.
March 2014 - Client Satisfaction: Customer Service Is Job One!
Customer service is everyone’s priority; we’re all in the business of serving internal and external clients. At ILTA, we take that commitment very seriously, and you’ll always find a focus on premiership — we are driven to deliver the highest quality products and deepest value for your membership. Good customer service, very much like good professionalism, is an ongoing learning opportunity, and there’s always room for improvement.
Our contributing authors have risen to the task in providing personal experiences and track-proven methods for improving service to your firm or law department’s personnel and to the client! You have to love an article that proclaims “the end of ignorance” in leveraging technology for better client service (and profitability!). Our myriad content touches on improving skill sets, including the act of listening better; and innovation in legal project management to create better service delivery. But wait . . . there’s more! This issue is teeming with case studies and best practices from those in the trenches, all extolling exceptional service to the client.
We hope you enjoy your reading experience with us today, and we look forward to serving you again in the next issue. In the meantime, tell a friend about ILTA!