Don’t be fooled by the theme of this issue of the magazine — the content we’re providing is valuable to any professional whose eyes gaze upon it, not just those who work among international offices. You’ll need to understand and appreciate cultural differences when ascending the staircase in the lobby or when boarding the transcontinental flight. Without question, our world gets smaller each day. And for those who work in organizations that provide training and support for offices that span our shrinking globe, you’ll find your peers offering very sage advice inside.

As we launch our 2012 publication calendar, I’m delighted that we could marry the concepts of global expansion and local support. It rather sounds like a description of ILTA: We’ve got a growing international membership, and our strength derives from peer connections and peer support (that “local” touch).

As you start your journey through these pages, please note our new graphical look! It’s been three years since we undertook a complete redesign of the magazine, and we’re simply giving the same great content a little makeover. We have moved the very popular “Ask the Expert” column to sit between our “Member Resources” and “Inside ILTA” sections. We hope you enjoy the fresh look to our always-fresh content.

I look forward to seeing you just around the corner of our little world very soon!


Randi Mayes
Executive Director