First I would like to thank the 47 people who took the time to respond to our survey. BY THE WAY THE SURVEY IS STILL OPEN. As metioned earlier here, and in our tweets, we will use the results and your comments to select the 5 topics we will use during our session for our break-out groups. We are all very excited about what we will all learn during this session.
Secondly, its best that I explain that we have 2 surveys. The first presented the questions for ranking. However, when one would rank them, the questions would change order, not the numbers. E.g. if you ranked the question that was listed fifth as number one, it would come to the top of the list as number one. Hopefully that makes sense and regardless, because of the confusion we changed the question type from "ranking" to "pick 5" (yes, you could think of it as a type of lottery.)
Generally, we recognize that there is some overlap between questions, e.g. "IT costs too much" and "IT is under-funded." At this stage we are culling through the data to come up with the appropriate "meta-topics" which we will use in the presentation.
Survey Responses
11 people responded to the first survey and 36 responded to the second. In summary the respondents to the first survey told us that the following items were important;
-IT must be connected
-IT must be well managed
-IT must be solutions oriented
-IT must understand client needs
-IT must be available
From that survey respondents identified the top 5 major complaints about IT as
-cost
-finding and hiring the right people
-services are outdated
-takes too long
-under funded
Graphically, survey 1 results are;
The respondents to Survey 2 told us the following;
-IT must provide quality solutions
-IT must be responsive
-IT must be solutions oriented
-IT must understand the business
-IT must be easy to use
The 5 major complaints about IT from that survey were identified as;
-IT isn't connected
-IT doesn't understand what we do
-IT is too prohibitive
-IT costs too much
-IT is underfunded