The Changing Tide of Help Desks and Support Center

Description

Support Centers, or Help Desks, look vastly different than they did fifteen years ago. Agents now have to be more prepared than ever before to answer all but the most advanced questions. What’s changed, and how can the Support Center of today better prepare for the future?

Co-Moderators:
John Graves, Training Support Specialist, Winstead PC  
Lanie Taylor Pontz, Technology Training Manager, Troutman Pepper 

Panelists:
Marcus Flowers, Client Experience Manager, Front Line Managed Services
Josh Moore, Director of Solutions Engineering, Govlnvest 

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