Information Technology Strategist experienced with building IT strategy from scratch. Promoted multiple times for proven ability to work with business leaders to understand their goals, challenges, and workflows. Found creative ways for IT to help meet those business goals leveraging technologies like artificial intelligence, workflow technology, and agile web application development.
Managing staff across National and Global Organizations with exceptionally low turnover rates, helping them achieve Best Places to Work recognition. Experience leading all functions in IT including Infrastructure, Security, Operations, Applications, Web Development, Support, Content Management, Records, and Litigation Support.
Team leader specializing in Staff Development and Transformation. Turned independent office-focused support groups into a unified, global follow-the-sun Service Desk and Customer Care divisions. Transformed flat, disorganized, mom-and-pop IT Department into a high-functioning, mature group of teams with problem and change management, operational standards, a PMO, and collaborative management team.