Phoenix, Arizona, Ryley Carlock & Applewhite, a Phoenix law firm with offices in Sun City, Scottsdale, Grand Rapids and Denver seeks an individual for network administration and help desk support.  Network administration duties will include working on end-users support of Active Directory, various phases of Active Directory including security/GPO/maintenance, Backup administration, Sophos XG Firewall, Sophos XG Site/Site VPN, Sophos XG Client/Site VPN, Remote Desktop, and various business systems. Assist with disaster recovery, domain controllers, Law firm server and desktop applications support, Electronic discovery, emerging technologies, file systems, firewall, infrastructure, Internet security. Work with support vendors and professional service providers on various applications including proprietary law firm databases, applications, also includes Microsoft Exchange, Microsoft SQL Server, VMWare, Veeam, Network management. Manage network professional services personnel on system administration, software migration & updates, security, telecommunications vendors, custom scripting, Cisco VoIP, WAN, LAN, Web portals, Web server, VLAN, Storage. SUMMARY: Responsible for day-to-day administration of Law firm end-users, business systems, applications, and databases. Oversee and execute tasks pertaining to the maintenance and administration of systems, databases, and file systems. Work with the Managing Director of Information Technology to plan, design, install, configure, maintain, support, and optimize core business systems. ESSENTIAL DUTIES AND RESPONSIBILITIES: Full ownership of maintaining all systems including: •    Daily end-user helpdesk support, Windows 7 desktops, Windows 10 upgrades, Office 2019 upgrades. Work with application vendors on integration of proprietary law application and services. Use remote control utilities to shadow users, communicate on a professional level to troubleshoot, diagnose, and resolve end-user technical issues with VPN, remote access, Duo, computer applications, printing, mobile device management, VoIP. •    Work with law firm IT technology committee and network manager/specialists to maintain Exchange 2016, Portal Services, Duo, Mimecast, Sophos Security, Windows AD, Office applications, Teams, and various other systems/applications. •    Assist with proprietary law firm document management application and accounting systems, Cloud-based application and services, spam filtering systems and web security systems such as Sophos, iSensor, Red Cloak. •    Assist with Administration and support of all law firm applications and MS Exchange policies including mail flow rules, message traces, retention policies, spam filtering, data loss prevention, eDiscovery mail holds and compliance, journal rules, archiving, SPF, DKIM, DMARC configuration and policies. •    Microsoft SQL server administration, on-site and cloud based VOIP system and exposure to Dynamics 365. •    Assist with installation, upgrade, and manage systems, databases, applications. •    Monitor uptime, backups, security, and other aspects of the core systems. •    Perform accounts administration including security/permissions and maintenance tasks. •    As required, perform backups, and restore tasks. •    Develop and maintain processes for optimizing system security. •    Ensure integrity and security across multiple systems and domains. •    Diagnose and troubleshoot system errors. •    Recommend and implement emerging technologies. •    Assist with administration and support system backup and disaster recovery processes. •    Design, configure and test networking system software. •    Upgrade systems with new versions, releases, and models. •    Operate tools to monitor the performance of systems, databases, and applications. •    Draft and maintain internal technical documentation and manuals for applicable systems, applications, and databases.   KNOWLEDGE AND SKILLS: •    A successful candidate will have a strong understanding of and experience in configuring and maintaining business systems in a Microsoft Windows, Exchange, SQL. •    Windows server OS 2008, 2012, 2016, 2019, Exchange 2016, Office Applications, SQL Server, VPN, DNS, SMTP, Web and SPAM filtering, SSL certificates, Nimble enterprise, and Cisco storage, Veeam backup appliances, VM Ware, V-Sphere, Activity Monitoring, AD, Domain Controllers. •    General Windows infrastructure administration including AD and DNS administration and PowerShell scripting. •    Server and Systems Administration, Network Administration, Database Administration •    Network fundamentals, understanding of DNS, DHCP, VLANs, VPNs •    Exposure to firewalls, LAN, WAN, Colo, VPN, DNS, Wi-Fi, VoIP, Cloud Systems, Windows OS, Web Servers, VMWare, Databases, MSA storage and other server room, network, and cloud systems/components. EDUCATION AND EXPERIENCE: •    Degree in information and/or telecommunication systems or comparable extensive applicable technical experience and certifications. •    At least 5 years of experience working experience in a similar role in organizations/associations/ law firms, or in a similar professional services environment. COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies: •    Project Management - Strong project management skills in a fast-paced and challenging technical environment; Prioritize and plans work activities; Uses time efficiently. •    Customer Service - Responds to requests for service and assistance; Meets commitments. •    Interpersonal Skills - Friendly, works well with others, maintains confidentiality. •    Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information. •    Teamwork - Contributes to building a positive team spirit. •    Judgment - Exhibits sound and accurate judgment. •    Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position. •    Quality - Demonstrates accuracy and thoroughness. •    Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time. •    Dependability - Follows instructions, responds to management direction.    

Washington, D.C., Wiley, a leading Washington, DC law firm, is currently seeking a Technical Instructor.  As an integral member of the Training Department, you will work with a group of talented and innovative leaders to design and deliver best in class training programs to our attorneys and professional staff.  The ideal candidate will have a true talent for translating technical content into easy-to-understand training and more importantly, a passion for learning and teaching others.   About the Position Under the direction of the Director of Training, the Technical Instructor will design, develop, and deliver firm-wide training programs, including eLearning videos and training materials/documentation.  The Technical Instructor will also be involved in the strategy and planning behind the development of an overall training program curriculum for end users of all types.  This includes coordinating with practice and department leads to assess training needs and objectives and performing end user needs assessments. Core responsibilities include: Develop and provide training to attorneys and staff regarding all technology including changes and upgrades Design, develop, implement, and evaluate training curriculum, exercises, assessments, supporting documentation, and other materials to be used in training Orient and train new attorneys and staff on Wiley Rein’s network, standard software, telephones and systems Schedule attorneys and staff for ongoing technical and developmental training programs Create and communicate training schedules in consultation with departmental decision makers Develop and implement educational strategies, methodologies and delivery mechanisms to achieve Firm knowledge development goals Create eLearning videos to supplement and reinforce live training Participate in drafting, development and distribution of routine technical awareness campaigns Create and administer training event feedback mechanisms. Analyze results, make recommendations for training improvement, and integrate changes in curriculum and/or courses Develop and review training materials and documentation and keep them up to date Maintain learning management system to track training participants’ status and results Participate in evaluating new software applications being deployed to the firm for purposes of training program development.  Gain knowledge of new firm software applications, including but not limited to simulating user experience, for purposes of developing training programs. Work with internal Information Technology staff to stay apprised of changes and upcoming developments in existing firm software applications for purposes of training program development Perform floor support, visiting offices and workspaces and providing support and training on a regular basis Maintain training room by ensuring equipment is in place and working properly, training areas are clean, and supplies and training materials are available for all classes Communicate software problems and issues identified during training to internal Information Technology technical support teams and engineers Participate in identification and recruitment of instructors and external course providers for specialized training needs Conduct research into computer-based training products and services in support of development and purchasing efforts About the Person The successful candidate will be self-motivated, possess excellent interpersonal skills and a positive attitude, and have the ability to seamlessly present technical concepts and ideas into business-friendly and user-friendly language.  The successful candidate will also possess the following characteristics and capabilities: Excellent written and oral communication skills, including instructional and presentation skills Ability to conduct research into course development and delivery concepts, as well as technical software issues Excellent customer service skills and a willingness to collaborate with others Ability to establish and maintain effective working relationships in and out of a team environment Ability to organize work flow and use time efficiently, prioritize assignments, and multi-task in a deadline driven environment Ability to demonstrate accuracy and attention to detail in work product Flexibility and willingness to respond to issues during and outside of core business hours The successful candidate should possess a college degree (preferred), along with  five (5) years  of relevant training experience in a law firm or professional services environment.  The candidate should also be able to demonstrate expertise with software applications in use by the firm, including but not limited to: Microsoft Office suite (Word, Excel, PowerPoint, Outlook) Adobe Acrobat Litera NetDocuments DMS Webex Innova TechSmith Camtasia CRM systems Work Environment/Physical Demands Position operates in a professional office environment which is usually quiet to moderate The Firm requires that the duties and responsibilities of this position be performed onsite during scheduled work hours. While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, and crouch. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read information. The employee frequently is required to sit, reach with hands and arms, talk and hear.  The employee frequently lifts and/or moves objects up to 10 pounds and occasionally lifts and/or move objects up to 20 pounds.   *This description outlines the basic requirements of this position. It is not intended to be a complete description of other requirements which include adherence to Firm policies and procedures as well as Department performance standards.   **Wiley Rein is an Equal Opportunity Employer with a strong commitment to the achievement of excellence, diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by law. ***This Organization Participates in E-Verify.  This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.